PRE - BOOK Policy

How many days in advance can I pre - book an upcoming/ yet to be launched product?

Pre-booking opens before product get launched in the market that means you can book latest and upcoming products in advance on eStore and can be among the first few users. Time available for pre-book may vary from product – to – product.

How much amount I have to pay in order to pre-book a product?

Pre-booking amount may vary from product –to- product. Pre-booking amount can be full or a part of final price. It will be mentioned on the product page of the particular product. In case of partial booking amount, it will be adjusted in the final price of the product, when the product is launched. COD is not available for pre-book.

When will I receive the pre-booked product?

We put our best to dispatch the pre-booked products within 10 – 15 working days from the date pre-booking opens. However in some circumstances, there may be delays that will be communicated to you if any. Please note that fulfillment of orders will be on a first come-first serve basis subject to the availability of stock.

How do I cancel a pre-booked order?

A pre-booked order can’t be cancelled by the customer, once placed.

Cancellations by eStore

We make every effort to fulfill all the orders placed. However, please note that there may be certain orders that we are unable to process and must cancel. The reasons include limitations on quantities available for purchase, inaccuracies or errors in product, pricing and stock information, or problems identified by our credit and fraud avoidance department. Our Customer Care Team will communicate to you if your order is cancelled. In case of any order cancellation, Savex will be liable to return only the principal amount that Savex has received from the customer.

How do I get a refund for the order cancelled?

Please refer to our refund policy

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