Savex Technologies Pvt. Ltd. (“Savex” / “We” / “Us”), a national distributor of Samsung
India Electronics Private Limited (“Samsung”), provides you (“You” / “Your”) this
Samsung eStore services subject to the notices, terms, and conditions set forth
in this agreement (the "Agreement"). In addition, when you use any Samsung
eStore service, you may be subject to the rules, guidelines, policies, terms, and
conditions applicable to such service, and they are incorporated into this Agreement
by this reference. Savex reserves the right to change the services provided through
the Samsung eStore and/or these terms and conditions at any time. Savex retains
the right to deny access to anyone who we believe has violated any terms of this
Agreement. If you are under 18, you may use Samsung eStore only with involvement
of a parent or guardian. ACCESSING, BROWSING OR OTHERWISE USING THE SITE
INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS IN THIS AGREEMENT, SO PLEASE
READ THIS AGREEMENT CAREFULLY BEFORE PROCEEDING
Disclaimer Of Warranties And Liability
All the materials and products (including but not limited to software) and services,
included on or otherwise made available to you through this Samsung eStore are provided
by Savex “as is” and “as available” basis without any representation or warranties,
express or implied except otherwise specified in writing. Without prejudice to the
foregoing paragraph, Savex does not warrant that:
-This website will be constantly available, or available at all; or
-The information on this website is complete, true, accurate or non-misleading.
Savex shall not be liable to you in any way or in relation to the contents of, or
use of, or otherwise in connection with, this website. Savex does not warrant that
this site; information, content, materials, product (including software) or services
included on or otherwise made available to you through this site; their servers;
or any electronic communication sent are free of viruses or other harmful components.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.
Certain state laws do not allow limitations on implied warranties or the exclusion
or limitation of certain damages. If these laws apply to you, some or all of the
above disclaimers, exclusions, or limitations may not apply to you, and you might
have additional rights.
All the products sold on Samsung eStore are governed by different state laws and
if Samsung eStore is unable to deliver such products due to implications of different
state laws, Savex will return or will give credit for the amount received from the
sale of such product that could not be delivered to you.
While availing any of the payment method/s offered by Samsung eStore, Savex is not
responsible or takes no liability of whatsoever nature in respect of any loss or
damage arising directly or indirectly to you out of the decline due to:
1. lack of authorization for any transaction/s,
2. or exceeding the preset limit mutually agreed by you and between your "Bank/s",
3. or any payment issues arising out of the transaction,
4. or decline of transaction for any other reason/s.
This Samsung eStore and all transactions herein are managed by Savex Technologies Pvt. Ltd.
Savex shall solely be responsible for fulfillment of all the orders placed through
the Samsung eStore including but not limited to invoicing, receipt of payment and
delivery of the products to the customers. In no event shall Samsung, its affiliates,
directors, officers, agents, consultants or employees (“Representatives”) be liable
for any purchases made through the Samsung eStore. Customer hereby to the fullest
extent permissible waives any and all claims that it may have against Samsung and
its Representatives arising as a result of or in relation to the Samsung eStore
or purchases made through the Samsung eStore including inter-alia claims relating
to payment and delivery of the products.
You agree that any use on the Samsung eStore is at your own risk and that neither
Samsung nor Savex are responsible for it. You are responsible for maintaining the
confidentiality of your account and password and for restricting access to your
computer, and you agree to accept responsibility for all activities that occur under
your account or password. Products sold on Samsung eStore are not for people below
aged 18, however any products available for children below age 18, can be bought
Trademark, Copyright and Restriction
Samsung eStore is controlled and operated by Savex. All material and content on
Samsung eStore, including images, illustrations, audio clips, and video clips, are
protected by copyrights, trademarks, and other intellectual property rights that
are owned and controlled by us or by other parties that have licensed their material
to us. Material on Samsung eStore is solely for your personal, non-commercial use.
You must not copy, reproduce, republish, upload, post, transmit or distribute such
material in any way, including by e-mail or other electronic means and whether directly
or indirectly and you must not assist any other person to do so. Without the prior
written consent of the owner, modification of the materials, use of the materials
on any other web site or networked computer environment or use of the materials
for any purpose other than personal, non-commercial use is a violation of the copyrights,
trademarks and other proprietary rights, and is prohibited. Any use for which you
receive any remuneration, whether in money or otherwise (including any promotion
and/or marketing amongst others), is a commercial use for the purposes of this clause.
Credit Card Details
Credit card information collected for the purpose of payment of Product(s) purchased
at Samsung eStore will be stored securely using a 128 bit Secure Socket Layer (“SSL”)
Credit card information will be masked on your account and will not be visible to
Samsung eStore Customer Service operators.
You agree, understand and confirm that the credit card details provided by you for
availing of services on Samsung eStore will be correct and accurate and you shall
not use the credit card which is un-lawfully owned or possessed by you, thus you
must not pay or attempt to pay for Product(s) using fraudulent credit card information.
You further agree and undertake to provide the correct and valid credit card details
on Samsung eStore.
Further the said information will not be utilized and shared by Savex with any third
parties unless required for fraud verifications or by law, regulation or court order.
Savex shall not be liable for any credit card fraud. The liability for use of a
card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively
In the event a product is listed at an incorrect price or with incorrect information
due to typographical error or error in pricing, Savex shall have the right to refuse
or cancel any orders placed for product listed at the incorrect price. Savex shall
have the right to refuse or cancel any such orders whether or not the order has
been confirmed and your credit card charged. If your credit card has already been
charged for the purchase and your order is cancelled, Savex shall issue a credit
to your credit card account in the amount of the charge.
Order once placed (in case of Cash on Delivery, order once confirmed) shall not
be cancelled. Savex will not accept any cancellations against orders paid for using
online mode of payment (credit/debit card and netbanking).
In case of requests for order cancellations on a Cash-on-Delivery
Order, the order should not be confirmed on the telephonic call made by our Customer
Care to verify the order.
Savex reserves the right to accept or cancel orders for any reason. The customer
agrees not to dispute the decision made by Savex and accept Savex’s decision regarding
the cancellation. Savex also reserves the right to cancel your order in case of:
- Problems identified by our credit and fraud avoidance department.
- Inaccuracies or errors in Product or pricing information.
- Limitations on quantities available for purchase.
- Any other reasons beyond reasonable control of Savex.
We may also require additional verifications or information before accepting any
order. We will contact you if all or any portion of your order is cancelled or if
additional information is required to accept your order. If your order is cancelled
after your credit card has been charged, the said amount will be returned back in
your Credit Card Account.
Orders received on Samsung eStore will be fulfilled by the national distributor
of Samsung – Savex Technologies Pvt. Ltd. The product invoice for the purchase will
be issued by the party fulfilling the order. All such orders placed on this site
will be valid for Samsung product warranty in India, as applicable.
The orders will be shipped to address entered in the shipping address field at the
time of placing the order. Savex will not be responsible for any delay caused out
of incorrect shipping address entered at the time of placing the order.
You can place Orders for any of the Products listed in the website. Acceptance of
the Order is subject to both payment and stock availability. Savex however reserves
its right to refuse to execute any transaction/s with any customer without assigning
any reason/s whatsoever.
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept it from the courier.
In case of any physical damage to the outer or inner packaging, either refuse to
accept delivery or accept delivery only after putting a suitable remark on the proof
of delivery receipt document. Savex Technologies Pvt. Ltd. retains the right to withhold refund/replacement
of the damaged product if you fail to put a note about the nature of damage on the
courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the Samsung
eStore customer care within 24 hours of receipt of the product.
For units installed beyond the municipal limits of the jurisdiction of the company's
Authorised Service Centre, it is responsibility of the customer to contact the nearest
authorised service centre and bring the unit to the authorised service centre at
purchaser's cost and risk.
*All bank's EMI on samsung India e Store are of customer interest bearing model. EMI is on the sole discretion of the banks at applicable rate of interest. There will be no merchant discount from the side of Savex or Samsung. All EMI related query is between customer & the Merchant bank.
Cash-on-Delivery (C-o-D) is an alternate method of purchasing from us, other than
online payment (by Credit/Debit card and Netbanking). At the time of delivery, you
need to pay the cash before the package is handed over.
When you choose C-o-D as a method of payment, it is mandatory for you to provide
a landline number. Customers will receive a confirmatory call by customer care on
the landline number provided. COD order will be processed only after the customer
has confirmed the order on this call by Customer Care.
Samsung eStore will make three attempts to establish contact with you on the landline
number provided by you at the time of placing the order. In case of failure of confirmation
of order after 3 attempts, the order will be cancelled and email notifying cancellation
will be sent to the customer. Order will not be processed till successfully confirmed
Samsung eStore will communicate with you about your order and the purchased Product
through any of the mode using email, SMS and telephone or all of them or any other
Account holders must provide a valid email address and contact telephone and/ or
mobile number to Samsung eStore for this purpose. Samsung eStore will not use your
personal information to initiate any promotional phone calls or SMS'es.
Please note Samsung Store will not be able to contact the customer on his mobile
number in case customer’s mobile number is part of DNC (Do Not Call) list as generated
by TRAI (Telecom Regulatory Authority of India). In this case we request customers to call us on our call center number 1800-419-1918.
When you use the Site or send emails to Samsung eStore, you are communicating with
Samsung eStore electronically. You consent to receive communications from Samsung
From time to time, Samsung eStore will also send you marketing material. If you
do not wish to receive such material, you may unsubscribe from our mailing list
at any time by using the unsubscribe function in the electronic marketing communication
or by contacting Customer Care.
You agree that all agreements, notices, disclosures and other communications that
we provide to you electronically satisfy any legal requirement that such communications
be in writing.
Amendment of Terms
Samsung is entitled, at its sole discretion or as may be required by law, to amend
these Terms & Conditions anytime without any prior intimation to anybody. User shall
be responsible for reviewing and becoming familiar with any such modifications/amendments
from time to time and shall be bound by such amended T & C from time to time. Use
of the services by User following such notification constitutes User's acceptance
of the Terms and Conditions herein as modified.
Limitation of Liability
In no event shall SAMSUNG and/or Savex their subsidiaries, affiliates, associate
companies, accountants, advisors, agents, consultants, contractors, partners and/
or suppliers and their respective officers, agents, directors be liable with respect
to the Website, Products and/ or any services hereunder:
• for any amount in the aggregate in excess of the price paid by User; or for any
indirect, incidental, punitive, or consequential damages of any kind whatsoever
including but not limited to loss of use, revenue or profit, good will and/ or other
intangible losses arising out of or in any way connected with the use of this Website,
Products and/ or the services and/ or the Agreement or with the delay or inability
to use this Website, or for any information, materials and/ or Products uploaded,
posted, emailed, transmitted and/ or obtained through this Website, or otherwise
arising out of the use of this Website, whether based on contract, tort, negligence,
strict liability or otherwise, even if SAMSUNG, Savex their parent company, subsidiaries,
affiliates, associate companies, accountants, advisors, agents, consultants, contractors,
partners and/ or suppliers had been advised of the possibility of damages. If User
is dissatisfied with any portion of the Website available herein or with any of
these Terms & Conditions, User's sole and exclusive remedy is to discontinue using
Personal, Non-Commercial & Non assignable Use
By registering on the Website, User confirms that use of the Website shall be for
his/her personal purpose and not for any commercial purpose. User confirms that
User's right to access, use, deal with or transact at the Website cannot be assigned
to any other person and custody of User Id and Password to access, deal with or
transact at the Website shall be sole responsibility of User and User shall be responsible
and liable for any misuse of User Id and Password assigned to User by the Company.
User shall at all times fully indemnify and hold harmless SAMSUNG, Savex their officers,
directors, agents, and employees, associate companies from any and all costs, losses,
claims, demands, damages and liabilities ,actions including costs and reasonable
attorneys' fees, made by any third party and/or penalty imposed due to and/or arising
out of User’s breach of the Terms & Conditions and/or User’s violation of any law,
rules or regulations and/or the rights of a third party and/or the infringement
by User including, without limitation, copyright and trademark infringement, obscene
and/or indecent postings, and on-line defamation, and/or any third party using the
User's account, of any intellectual property and/or other right of any person and/or
Governing Law and Jurisdiction
The transactions on this website shall be governed by, construed interpreted, and
enforced in accordance with the laws of India. Specific performance and damages
any other disputes arising in respect hereto shall be subject to exclusive jurisdiction
of the courts of Mumbai.
SAMSUNG and Savex shall not be liable for any failure and/or delay on their part
in performing any of its obligation under this Agreement and/or for any loss, damage,
costs, charges and expenses incurred and/or suffered by the User by reason there
of if such failure and/or delay shall be result of or arising out of Force Majeure
Event set out herein.
Explanation: "Force Majeure Event" means any event due to any cause beyond the reasonable
control of SAMSUNG and/or Savex , including, without limitation, unavailability
of any communication system, sabotage, fire, flood, earthquake , explosion, acts
of God, civil commotion, strikes, lockout, and/or industrial action of any kind,
breakdown of transportation facilities, riots, insurrection, hostilities whether
war be declared or not, acts of government, governmental orders or restrictions
breakdown and/or hacking of the Website and/or contents provided for availing the
Products and/or services under the Website, such that it is impossible to perform
the obligations under the Agreement, or any other cause or circumstances beyond
the control of SAMSUNG and/or Savex hereto which prevents timely fulfilment of obligation
of SAMSUNG and/or Savex.