Order Status & Shipping

How do I check the status of my order?

You can track the status of your order in the My Account section of Samsungindiaestore.

Are products purchased on Samsungindiaestore.com covered by warranty?

All electronics sold on Samsungindiaestore come with minimum 1 year Manufacturer's warranty & are serviceable at all Samsung Authorized Service Centers in India, unless specified otherwise.

For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty.

All products are covered by free insurance coverage against theft and damage during transit.

For more information Click here

Do I have to pay any delivery charges?

Samsungindiaestore provides free delivery on all items.

Where does Samsungindiaestore deliver in India?

Samsungindiaestore delivers to most locations within India. However, for logistical reasons, we are unable to deliver to a few locations right now.

How much time will it take for the delivery of the order?

We make our best efforts to ship each item in your order within 2-3 working days of the order. However in some cases, we may take longer, up to 7 working days, to ship the order depending on the availability of the nearest warehouse.

With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.

How will the delivery be done?

We process all deliveries through reputed couriers. Once your order is shipped you will be provided with an Airway Bill Number and the name of the courier partner that you can use to track your delivery on the logistic company’s website.

What happens if I am not available to receive my parcel?

Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call or SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to the parcel for 3 days awaiting further instructions from the recipient before returning the parcel to Samsung eStore.

Once the parcel has been shipped back to us by the courier partner, we will automatically cancel that order. The payment made by you towards the cancelled order will be refunded via the original mode of payment.

Also please note, since cash on delivery (COD) is a special service where we ship your order without any prepayment, we may be forced to discontinue the option of COD in your account should you fail to accept your COD parcel when it is delivered to you.

Are there any conditions on taking Cash –on- Delivery on an order?

Samsungindiaestore will make three attempts to establish contact with you on the contact number provided by you at the time of placing the order. In case of failure of confirmation of order after 3 attempts, the order will be cancelled and email notifying cancellation will be sent to the customer. Order will not be processed till successfully confirmed.

Please note that your Cash-on-Delivery package will only be handed over to you only when complete payment has been made to the courier partner’s representative. Also please give exact cash to avoid any inconvenience.

What should I do if I have only received a part of my order?

While it is our endeavor to ship all items in your order together; this may not always be possible due to product characteristics or availability. Please be aware that your order may be dispatched in separate parcels from different locations and on different dates.

What should I do if I receive a damaged parcel?

If when you receive your parcel you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our Order Processing Center. If you refuse your parcel, please contact Customer Care on 0120-4608989 or 1800 103 8384 (Toll Free). You can also email us at support.estore@samsung.com

What about warranty and hidden costs (sales tax, octroi etc.)?

There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. All taxes are included with the listed product prices.

Does Samsungindiaestore deliver internationally?

Samsungindiaestore doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the delivery address is within India.

 

 

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    1800 103 8384 (Toll Free) or
    0120-4608989