Order Status & Shipping
How do I check the status of my order?
You can track the status of your order in the My Account section of Samsungindiaestore.
Are products purchased on Samsungindiaestore.com covered by warranty?
All electronics sold on Samsungindiaestore come with minimum 1 year Manufacturer's
warranty & are serviceable at all Samsung Authorized Service Centers in India, unless
For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer
All products are covered by free insurance coverage against theft and damage during
For more information Click here
Do I have to pay any delivery charges?
Samsungindiaestore provides free delivery on all items.
Where does Samsungindiaestore deliver in India?
Samsungindiaestore delivers to most locations within India. However, for logistical
reasons, we are unable to deliver to a few locations right now.
How much time will it take for the delivery of the order?
We make our best efforts to ship each item in your order within 2-3 working days
of the order. However in some cases, we may take longer, up to 7 working days, to
ship the order depending on the availability of the nearest warehouse.
With every order, you will receive an email containing the details of the order
placed by you. Once we ship the item(s), you will receive another email containing
the shipping details.
How will the delivery be done?
We process all deliveries through reputed couriers. Once your order is shipped you
will be provided with an Airway Bill Number and the name of the courier partner
that you can use to track your delivery on the logistic company’s website.
What happens if I am not available to receive my parcel?
Should you not be present when our courier attempts to deliver your parcel, our
courier partner makes attempts to reach you via a phone call or SMS. Please ensure
that you take calls from our courier partner to facilitate delivery of your package.
A second attempt will automatically be made within 24 hours. After the second attempt,
our courier will hold on to the parcel for 3 days awaiting further instructions
from the recipient before returning the parcel to Samsung eStore.
Once the parcel has been shipped back to us by the courier partner, we will automatically
cancel that order. The payment made by you towards the cancelled order will be refunded
via the original mode of payment.
Also please note, since cash on delivery (COD) is a special service where we ship
your order without any prepayment, we may be forced to discontinue the option of
COD in your account should you fail to accept your COD parcel when it is delivered
Are there any conditions on taking Cash –on- Delivery on an order?
Samsungindiaestore will make three attempts to establish contact with you on the
contact number provided by you at the time of placing the order. In case of failure
of confirmation of order after 3 attempts, the order will be cancelled and email
notifying cancellation will be sent to the customer. Order will not be processed
till successfully confirmed.
Please note that your Cash-on-Delivery package will only be handed over to you only
when complete payment has been made to the courier partner’s representative. Also
please give exact cash to avoid any inconvenience.
What should I do if I have only received a part of my order?
While it is our endeavor to ship all items in your order together; this may not
always be possible due to product characteristics or availability. Please be aware
that your order may be dispatched in separate parcels from different locations and
on different dates.
What should I do if I receive a damaged parcel?
If when you receive your parcel you notice that it is damaged you should refuse
to accept it. All parcels are guaranteed to be in perfect condition when they are
dispatched from our Order Processing Center. If you refuse your parcel, please contact
Customer Care on 0120-4608989 or 1800 103 8384 (Toll Free). You can also email us
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price
mentioned on the website is the final price. All taxes are included with the listed
Does Samsungindiaestore deliver internationally?
Samsungindiaestore doesn't deliver items internationally. You are more than welcome
to make your purchases on our site from anywhere in the world, but you'll have to
ensure the delivery address is within India.