How do I get a defective item, ordered on Samsungindiaestore , replaced?
Product Damaged in Transit
In case the product you receive is in damaged condition, you have to call the Samsungindiaestore
customer care helpline 18001038384 or write to us on email@example.com within 24 hours of the receipt
of the product to register your complaint. Our logistic partner will collect the
damaged product with all inbox accessory and you will be shipped a new product.
Product not working
In case the product is not working, you have to report the fault to the nearest
service center. Nearest service center details are available on www.samsungindiaestore.com as well as the eStore customer
care @1800 103 8384 can help you with the same. follow the following process
for different product categories –
Mobiles & Tablets -
- Please take the product to the nearest authorized service centre within 10 days
of invoice date. The Samsung service centre will check the product and either repair
the product to you satisfaction or declare the product as DOA* and issue a DOA certificate
- You have to call the Samsungindiaestore customer care 1800 103 8384 and share the
details of the DOA certificate and a pickup of the defective product will be arranged.
The DOA certificate issued by the service centre will have to be mandatorily handed
over at the time of pickup. Once product along with the DOA certificate reaches
back, Savex will ship the fresh product. Getting the replacement usually takes 7
– 10 working days from the date you provide us the DOA certificate code.
Laptops & Cameras–
- Please take the product to the nearest authorized service centre within 7 days of
invoice date. The Samsung service centre will check the product.
- For faulty unit due functional defect would be repaired to your satisfaction. However,
In case replacement is required (only for units where fault occurred within 30 Days
from invoice date), engineer will make Technical report and process the case for
- To process any replacement, defective unit will remain in custody of service center
and service center will issue a DOA* certificate to you. Once the new unit will
arrive, you will be informed to collect the same. Replacement may take some time
depending upon the stock availability.
* DOA Covers functional defects only
For standard Samsung Policy and Warranty, please refer the following link -
Product Receipt and Acceptance Confirmation Process
Please ensure that you inspect the shipment as soon as you accept it from the courier.
In case of any physical damage to the outer or inner packaging, either refuse to
accept delivery or accept delivery only after putting a suitable remark on the proof
of delivery receipt document. Savex Computers retains the right to withhold refund/replacement
of the damaged product if you fail to put a note about the nature of damage on the
courier receipt confirmation slip.
In case of any damage to the actual product, you are required to inform the Samsungindiaestore
customer care within 24 hours of receipt of the product.
Apart from condition reserved herein above, the following products shall not be
eligible for return or replacement under this Replacement Policy, viz:
- Any product that is returned without all original packaging and accessories, including
the retail box, manuals, cables, and all other items originally included with the
product at the time of delivery.
- Any product without a valid, readable, untampered serial number, including but not
limited to products with missing, damaged, altered, or otherwise unreadable serial
- Any product from which the UPC (Universal Product Code) has been removed from its
Note: All Electronics are Insured against theft and damages incurred
during transit. If you receive a package that is open or looks to have been tampered
with, do not accept it. Contact Samsungindiaestore Customer Care on 1800 103 8384,
and we will have the issue quickly resolved.